Our policies comes with an agent

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We browse through a wide variety of coverages and find the right one for you.
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Milford’s Independent Insurance Agency That Actually Answers the Phone – Downes Insurance Associates

One call. A real person. Policies that come with an agent who knows your name.

Downes Insurance Associates has been serving the Milford, Delaware community for more than 35 years as an independent insurance broker. Unlike the big carriers and online-only platforms, we work for you – not for a single insurance company. That means when you call our office, a real person picks up the phone. When you need a quote, we shop multiple top-rated carriers to find the right coverage at the right price. And when something goes wrong, you don’t get routed to a call center.

Our motto has never changed: our policies come with an agent. That is not a tagline. It is how we have operated since day one. We build relationships with our clients, learn their situations, and stay available through every policy renewal, claim, and question in between. From auto and homeowners to flood, business, classic car, and life insurance, we are the one-stop shop for individuals and small business owners across Kent and Sussex counties who want coverage they can count on – and someone local they can actually reach.

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Featured Carriers

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What Clients Say

Gary is very dedicated to his staff and clients.

-Sheila Platt

Wouldn't go anywhere else for all our insurance needs! They are the best and treat their customers great!

-Mrs. Runae M. Weber

Have used them for several years and I am really happy with them. Always helpful and responsive.

-Teri Nichols

Always know where to go to get my perfect meal: filet w lobster tail, baked sweet potato... mmm. Thus trip tried something new: a drink the Sydney Cosmo, was delicious

-Judith Ashbrook

I recently added a newly-purchased motorcycle to my existing Progressive Insurance policy bundle. I was capably assisted by Kayla from Downes Insurance Associates, who provided me with superior, A-1 courteous and professional service. Kayla is a very knowledgeable subject matter expert who explained the nuances of different levels of motorcycle...

-Oscar Jimenez (Jay Jimenez)

I am so happy to have found Downes Insurance Agency. Kayla is the absolute best! She was very responsive, knowledgeable, and professional in responding to my numerous phone calls and emails while I switched my insurance coverage to their agency. She made the entire process flawless! Thank you so much!

-Lisa Wilson

Downed client service is outstanding….I wish I could take them with me to my new Home in Pennsylvania.

-Christa Simmons

Helpful non pushy

-Kelly Virdin

This company was very responsive and knowledgeable, I would highly recommend.

-Jaime Cook

Saved me almost $40 a month on car insurance. Great place to go. Beats the online insurance companies by a mile.

-Scott Livingood

Blog

July 13, 2026

Why You Should Work With an Independent Insurance Agency

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